30 days from delivery. No restocking fee. Refunds processed within 1–7 business days of inspection.
Effective October 1, 2026
Eligible products may be returned within 30 days after delivery. The 30 days begin on the date the carrier records the shipment as delivered.
To qualify for a standard return, the product must come back in the same condition in which it was delivered:
Many of our products are vintage or pre-owned. Normal signs of age, previous use, patina, cosmetic marks, component wear and paint imperfections that were disclosed in the listing are not defects. Please review the photographs and condition description carefully, and ask us for more photos or information before you buy.
Email info@vintageitalianbmx.bike before sending anything back, with your name, order or invoice number, the product being returned, the reason for the return and photographs where relevant. Do not send a return until we have given you return instructions.
For ordinary returns, including change-of-mind returns, you pay the return shipping, including any international freight from your country. Please use an insured, trackable service and pack vintage bicycles and high-value components carefully. Returns go to our address in Murrieta, California, USA, which we confirm with your return instructions. The product remains your responsibility until it arrives there.
We cover reasonable return transport costs when a product is verified to have arrived damaged in transit, been materially misdescribed, been the wrong product, or been materially different from the item ordered. Please report transport damage within 3 days after delivery. We may ask for photographs, video, packaging photographs or delivery documents before approving the claim.
We do not charge a restocking fee for approved returns.
Once an eligible return has arrived and been inspected, an approved refund is normally processed within 1–7 business days, to the original payment method where reasonably possible (bank or wire transfer, Zelle, a card, Apple Pay or Google Pay refund, or another route agreed with you). Banks and payment providers may take additional time to make the funds available.
The original shipping charge is not refunded for ordinary or change-of-mind returns. It may be refunded when the return results from a verified shipping error, transit damage, a wrong product or a material misdescription on our part.
You may cancel an order before it has been dispatched. Once shipped, it is handled as a return. Because most items are one of a kind, direct exchanges are not guaranteed, and a returned model, size or specification may not be available again. You are welcome to return an eligible item and place a separate order.
Where permitted by law, a return may be refused or the refund reduced if the product was damaged after delivery, improperly assembled, modified, repainted or altered, used in a way that materially changes its condition, or is missing components supplied with it. We may also refuse a return where there is evidence of fraud, product substitution, deliberate damage, false claims or abuse of the return process.
Nothing in this policy limits consumer rights that cannot legally be excluded.
